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IS Customer Services Lead

  • Ho Chi Minh
  • Team Leader / Supervisor
  • Permanent
  • Bachelor
  • 4 - 6 Years
  • Negotiable
  • IT - Software, IT - Hardware / Network
  • Information Systems Department
  • Unlimited

Job Benefit

  • Insurance
  • Health checkup
  • Training & Development
  • Salary review

Job Description

We are looking for a team leader to lead the customer service, technical infrastructure delivery, and help desk support functions within a multinational, multi-location Information Services (IS) Department

The successful candidate will be based in our office in Ho Chi Minh City, reporting directly to the Cluster Head of Vietnam & Thailand. Working in conjunction with a team in Thailand, and directly managing the Vietnam activities, the candidate will be responsible to deliver customer service and end user support across the two affiliates.

The candidate will work with our counterparts in other affiliates in the region, and our central IS functions to deliver new technologies and basic infrastructure, and ensure information secured according to PMI policies. Some travel to these location can be expected.

Key activities of the job are:

  • Understand and promote the IS Service delivery model and IS processes needed to support the business requirements.
  • Manage an efficient and effective help desk function for user request fulfillment via efficient and effective support model.
  • Mange the activities of contracted employees delivering the help desk, end user computing support
  • Oversee the execution of computer room and Technical Infrastructure maintenance in Vietnam
  • Oversee the execution of information security followed PMI guidance
  • Drive continuous improvement in all IS services


Job Requirement

The ideal candidate should have:

  • 4 – 6 years’ of IS experience in IS environment, supporting or delivering IS Customer Services, with at least 2 years in supervisor/manager role
  • Technology / Infrastructure support experience
  • Service Management Experience
  • Working experience in multinational companies, or education in an English speaking environment would be highly regarded.
  • English proficiency

Key competencies needed are:

  • Action Oriented
  • Good communication skills
  • Priority Setting
  • Planning
  • Customer Focus
  • Learning agility


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