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Digital Trade Engagement Admin (contracted)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • College
  • 1 - 3 Years
  • Negotiable
  • Administrative / Clerical
  • Unlimited

Job Description

  • Plan-O-Gram photo checking or special task tracking and reviewing from back end of application
  • Adjust promotion / reward parameter, adjust point promotion depending of Catalogue & Customer requirements
  • Support DTE Exec through analysis of all insights from applications such as Google analytics and Salesforce Platform to deliver required reports to different stakeholders.
  • Prepare & delivery rewards to customers, reconciliation with Key Accounts on monthly base vs Budget planned.
  • Ordering and monitoring of premiums, vouchers and other items to satisfy Reward tool stock in GotIt tool.
  • Edit, update, reset password, monitor to approve for all customer information
  • Maintain database of all end-users on daily, weekly, monthly basis to assure
  • Review some specific survey, Quiz in alignment with DTE Exec and Agency
  • Act when needed as Call center agent to solve issues for customers and our field force (Hot-line)
  • Monitor and answer ZALO communication with end-users
  • Co-ordinate with Agency on basic technical issues, supporting DTE project team
  • General upload basic content, survey, quizzes etc.
  • Support DTE / KA Team with Meeting set-up / info sharing sessions to end-users
  • General DTE administrator tasks, related to DTE Platform and KA Management depending of DTE needs

Job Requirement

  • University degree, with clear understanding of Database Mgt / report creation. Good / Fluent English
  • MS office especially excel and be able to consolidate Big data/files, good communication / Time pressure is not an issue

 

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